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Home  Customer Service
Shipping Policy
• Shipping is FREE for all items shipped in the continental U.S.
• Shipping charges do apply to all items shipped to Hawaii, Alaska, Canada, and the Caribbean.
• For an estimate of shipping charges to areas not listed above, please email Customer Service at
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.
• Shipping via UPS, FedEX or DHL.
110% Price Match Guarantee
110% Price Match Guarantee - If you find any of our rugs advertised at a lower price by another online store we will match that price and beat it by an additional 10%. To receive this refund, email or fax us the link or advertisement prior to placing an order. Our email is
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. Once you have done this we will submit a reply within 24 hours. Our 110% Price Match Guarantee can not be combined with any other special offers currently being advertised on our web site. Sales tax and shipping charges, if applicable, will be calculated in all price match quotations.
Return Policy
RugsIncorporated.com is dedicated to your complete satisfaction with our products. If you are not 100% satisfied with your purchase—for any reason—simply return it within 15 days from the delivery date and we will exchange it or refund the purchase price, whichever you prefer.
ALL returns must have a Return Authorization (RA) number. Please email us at
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for your RA number. Shipments made without an RA number will NOT be accepted and will be returned to you. You must affix the RA# to the outside of the package or handwrite it in bold black ink.
We recommend that you select a carrier that provides a tracking number so that we can track your return shipment. Make sure to call or email us with the tracking number so that we can track the package for you and issue credit upon arrival without delay. You are responsible for shipping costs* back to our warehouse.
Please repackage the rug with care. Wrap the rug securely in its original packaging or equivalent packaging to protect it during shipping. Please do not fold the rug or apply any tape to the top or fringe of the rug as this will damage the product. We do not accept rugs that have been damaged or soiled. All returns are subject to a 15% restocking fee. No refunds after 15 days.
*Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.
Technical Problem
To report a technical problem with this site, please
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us . and you will become eligible for future discount coupons from RugsIncorporated.com.
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